Privacy Policy

1. Introduction

embeito ("we", "us", or "our") is committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, how long we retain it, and what rights you have in relation to it. It applies to all individuals who interact with our services, website, or enquiry processes.

Our services operate from 30 Persiaran Danga Utama, 81200 Johor Bahru, Malaysia. We comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia and handle your information with discretion and care.

2. Data We Collect

We may collect and process the following categories of personal data:

• Name, email address, and telephone number (provided via our contact form or directly)
• Property preferences, budget range, and tenancy requirements (provided during consultations)
• Correspondence and communication records
• Technical data including IP address, browser type, and pages visited (collected via website analytics)
• Cookie preferences and usage data (see our Cookie Policy)

We do not collect sensitive personal data such as national identification numbers, financial account details, or health information unless specifically required and consented to for a particular service.

3. How We Collect Your Data

• Directly from you when you submit our contact form or contact us by phone or email
• During consultations and service engagements
• Automatically via cookies and analytics tools when you visit our website
• From referrals by existing clients (with your consent)

4. Legal Basis for Processing

We process your personal data on the following lawful bases under the PDPA 2010:

• Consent — where you have given us clear permission to process your data for a specific purpose
• Contractual necessity — where processing is necessary to deliver a service you have engaged us for
• Legitimate interests — where we have a genuine business reason to process your data, balanced against your privacy rights
• Legal obligation — where we are required to process data to comply with applicable Malaysian law

5. How We Use Your Data

• To respond to enquiries and provide the services you have requested
• To match your preferences with suitable rental properties and landlords
• To maintain communication throughout an engagement and post-placement
• To improve our website and understand how visitors use it (via analytics)
• To fulfil any legal, regulatory, or contractual obligations

We do not use your personal data for unsolicited marketing communications without your consent, and we do not sell your data to any third party.

6. Data Sharing

We share your data only where necessary and only with:

• Landlords or property managers, where required to arrange viewings or negotiate on your behalf — and only with your knowledge
• Professional advisers (legal, financial) under confidentiality obligations
• Analytics providers (such as Google Analytics) who process data under contractual restrictions

We do not transfer your personal data outside Malaysia except where technically required by third-party analytics platforms, in which case appropriate safeguards apply.

7. Data Retention

• Enquiry data not resulting in a placement: retained for up to 12 months, then deleted
• Client data for completed engagements: retained for 5 years for legitimate business and legal purposes
• Analytics data: retained according to the settings of the applicable analytics platform (typically 26 months)

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include secure email communications, access controls within our team, and regular review of our data handling practices.

In the event of a data breach affecting your rights, we will notify you promptly and take appropriate remedial action.

9. Cookies

Our website uses cookies to support basic functionality and understand how visitors use our site. For full details, please visit our Cookie Policy.

10. Your Rights

Under the PDPA 2010 and applicable Malaysian law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent for processing (where consent is the lawful basis)
• Request deletion of your data (subject to legal retention obligations)
• Object to processing carried out under legitimate interests

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before submitting any personal information.

12. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under this age. If you believe we have inadvertently received data from a minor, please contact us so we can delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be published on this page with a revised "Last Updated" date. We recommend checking this page periodically.

14. Contact Us

For any questions or requests relating to this Privacy Policy or your personal data, please contact:

embeito
30 Persiaran Danga Utama, 81200 Johor Bahru, Malaysia
Email: [email protected]
Phone: +60 18-335 4516